Data not syncing
Which device do you use?
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Apple Health
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Health Connect
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Garmin
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Polar
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Suunto
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Fitbit (Google Health)
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Samsung
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Huawei
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Xiaomi / Redmi
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Amazfit (Zepp)
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COROS
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Withings
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Oura
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WHOOP
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Strava
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Other watch or ring
Pixel Watch, Honor, OnePlus, Casio, cincin dan aplikasi lain
Tidak pasti? Mulakan di sini
My steps aren’t syncing or counting. What should I check first?
First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
Semua jawapan
- I connected Health Connect, but my steps don’t show Health Connect doesn’t count steps itself. The app that counts your steps, such as Samsung Health, must write them to Health Connect, and YuMuuv must be allowed to read them.
- Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.
- The app is down or slow. Will I lose my steps? No. Your activity stays in your watch app, Apple Health or Health Connect and syncs when YuMuuv works again.
- My Zwift, Peloton or Strava workout is in Garmin Connect but not in YuMuuv Garmin doesn’t pass on workouts that other apps send to Garmin Connect, so YuMuuv never receives them.
- My steps are counted twice or are much higher than my watch shows Two apps or devices probably send steps for the same day, for example your phone and your watch. Keep one main step source, then send support a screenshot to fix the days already counted.
- My steps in YuMuuv don’t match my watch, ring or phone YuMuuv shows the steps your integration sends, so compare with Apple Health, Health Connect or your watch’s app first. A difference usually means steps went missing or were counted twice on the way.
Apple Health · mulakan di sini
My steps aren’t syncing or counting. What should I check first?
First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
Baca jawapan: My steps aren’t syncing or counting. What should I check first?
Juga dengan Apple Health
- Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.
- The app is down or slow. Will I lose my steps? No. Your activity stays in your watch app, Apple Health or Health Connect and syncs when YuMuuv works again.
- My steps in YuMuuv don’t match my watch, ring or phone YuMuuv shows the steps your integration sends, so compare with Apple Health, Health Connect or your watch’s app first. A difference usually means steps went missing or were counted twice on the way.
Lebih lanjut tentang Apple Health
- Apple Health is connected, but my steps aren’t showing YuMuuv is usually connected but not allowed to read your steps. Turn on Steps and Walking + Running Distance for YuMuuv in your iPhone’s Health settings, then open YuMuuv and tap Update your data.
- How do I add steps or a workout by hand? If your challenge or your organiser allows manual entry, open Activities in the latest YuMuuv app and tap the green Record activity button.
- How do I connect Apple Health so my steps count? In the YuMuuv app on your iPhone, choose Apple Health under Change integration and allow all permissions. Apple Health only connects in the phone app, not in the web version.
- How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
Health Connect · mulakan di sini
I connected Health Connect, but my steps don’t show
Health Connect doesn’t count steps itself. The app that counts your steps, such as Samsung Health, must write them to Health Connect, and YuMuuv must be allowed to read them.
Baca jawapan: I connected Health Connect, but my steps don’t show
Juga dengan Health Connect
- My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
- Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.
- The app is down or slow. Will I lose my steps? No. Your activity stays in your watch app, Apple Health or Health Connect and syncs when YuMuuv works again.
- My steps are counted twice or are much higher than my watch shows Two apps or devices probably send steps for the same day, for example your phone and your watch. Keep one main step source, then send support a screenshot to fix the days already counted.
- My steps in YuMuuv don’t match my watch, ring or phone YuMuuv shows the steps your integration sends, so compare with Apple Health, Health Connect or your watch’s app first. A difference usually means steps went missing or were counted twice on the way.
Lebih lanjut tentang Health Connect
- How do I add steps or a workout by hand? If your challenge or your organiser allows manual entry, open Activities in the latest YuMuuv app and tap the green Record activity button.
- How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
- How do I connect Samsung Health or my Galaxy Watch? Choose Health Connect in YuMuuv and let Samsung Health write your steps to Health Connect. Samsung Health isn’t in YuMuuv’s list because YuMuuv reads it through Health Connect.
- How do I connect Fitbit or Google Health? Fitbit and Google Health are the same thing now: Google retired the old Fitbit connection and YuMuuv connects to Fitbit data through Google Health. Reconnect once via Your details → Change integration → Google Health.
Garmin · mulakan di sini
My steps aren’t syncing or counting. What should I check first?
First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
Baca jawapan: My steps aren’t syncing or counting. What should I check first?
Juga dengan Garmin
- Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.
- The app is down or slow. Will I lose my steps? No. Your activity stays in your watch app, Apple Health or Health Connect and syncs when YuMuuv works again.
- My Zwift, Peloton or Strava workout is in Garmin Connect but not in YuMuuv Garmin doesn’t pass on workouts that other apps send to Garmin Connect, so YuMuuv never receives them.
- My steps are counted twice or are much higher than my watch shows Two apps or devices probably send steps for the same day, for example your phone and your watch. Keep one main step source, then send support a screenshot to fix the days already counted.
Lebih lanjut tentang Garmin
- How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
- How do I correct wrong steps? Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.
- My Garmin isn’t syncing Check your watch has synced to the Garmin Connect app, then check YuMuuv is a connected app there with data sharing on.
- My Polar isn’t syncing Sync your watch with Polar Flow, then wait. Polar sends your data to YuMuuv about once an hour.
Polar · mulakan di sini
My steps aren’t syncing or counting. What should I check first?
First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
Baca jawapan: My steps aren’t syncing or counting. What should I check first?
Juga dengan Polar
Lebih lanjut tentang Polar
- How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
- My Polar isn’t syncing Sync your watch with Polar Flow, then wait. Polar sends your data to YuMuuv about once an hour.
- Garmin or Polar says it’s already connected to another YuMuuv account A Garmin or Polar account can be linked to only one YuMuuv account, so you probably have a second YuMuuv account, often from a previous employer or another email address.
- The integration screen keeps loading, or I can’t sign in to my watch account Tap Cancel, close YuMuuv fully, update it and choose your integration again. For a watch, sign in with the account your watch uses; YuMuuv can’t see or reset that password.
Suunto · mulakan di sini
My steps aren’t syncing or counting. What should I check first?
First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
Baca jawapan: My steps aren’t syncing or counting. What should I check first?
Juga dengan Suunto
Lebih lanjut tentang Suunto
- How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
- My Suunto isn’t syncing Check the Suunto app shows your activity, then connect Suunto again under Change integration if YuMuuv stopped receiving data.
- Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.
Fitbit (Google Health) · mulakan di sini
My steps aren’t syncing or counting. What should I check first?
First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
Baca jawapan: My steps aren’t syncing or counting. What should I check first?
Lebih lanjut tentang Fitbit (Google Health)
- Google Health You use a Fitbit and were asked to reconnect, or your data stopped syncing? Fitbit's old connection to YuMuuv is being retired by Google. Reconnect once through Google Health and your steps and activities keep flowing as before.
- How do I connect Fitbit or Google Health? Fitbit and Google Health are the same thing now: Google retired the old Fitbit connection and YuMuuv connects to Fitbit data through Google Health. Reconnect once via Your details → Change integration → Google Health.
- Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.
Samsung · mulakan di sini
I connected Health Connect, but my steps don’t show
Health Connect doesn’t count steps itself. The app that counts your steps, such as Samsung Health, must write them to Health Connect, and YuMuuv must be allowed to read them.
Baca jawapan: I connected Health Connect, but my steps don’t show
Juga dengan Samsung
Lebih lanjut tentang Samsung
- How do I connect Samsung Health or my Galaxy Watch? Choose Health Connect in YuMuuv and let Samsung Health write your steps to Health Connect. Samsung Health isn’t in YuMuuv’s list because YuMuuv reads it through Health Connect.
- How do I correct wrong steps? Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.
- I joined late. Why aren’t my earlier days showing? Depending on your device, YuMuuv may not receive data from before you connected it. Send support a screenshot of each missing day since the challenge started and they can add it.
- Can I take part with just my phone? Yes. On iPhone, choose Apple Health and your phone’s steps count. On Android, choose Health Connect; your phone’s step counter or a step app such as Samsung Health must write steps to Health Connect.
Huawei · mulakan di sini
I use a Huawei watch or phone. How can I take part?
YuMuuv can’t read Huawei Health directly, so what works depends on your phone. On an iPhone or another Android phone there’s a route; on a Huawei phone there’s no automatic one.
Baca jawapan: I use a Huawei watch or phone. How can I take part?
Lebih lanjut tentang Huawei
- My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
- Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.
Xiaomi / Redmi · mulakan di sini
My watch or ring isn’t on the list
Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
Baca jawapan: My watch or ring isn’t on the list
Lebih lanjut tentang Xiaomi / Redmi
Amazfit (Zepp) · mulakan di sini
My watch or ring isn’t on the list
Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
Baca jawapan: My watch or ring isn’t on the list
Lebih lanjut tentang Amazfit (Zepp)
COROS · mulakan di sini
My watch or ring isn’t on the list
Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
Baca jawapan: My watch or ring isn’t on the list
Lebih lanjut tentang COROS
Withings · mulakan di sini
My watch or ring isn’t on the list
Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
Baca jawapan: My watch or ring isn’t on the list
Lebih lanjut tentang Withings
Oura · mulakan di sini
Does my Oura ring or WHOOP work with YuMuuv?
Yes, through Apple Health on iPhone or Health Connect on Android. There’s no direct Oura or WHOOP integration planned.
Baca jawapan: Does my Oura ring or WHOOP work with YuMuuv?
Lebih lanjut tentang Oura
- My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
- Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.
WHOOP · mulakan di sini
Does my Oura ring or WHOOP work with YuMuuv?
Yes, through Apple Health on iPhone or Health Connect on Android. There’s no direct Oura or WHOOP integration planned.
Baca jawapan: Does my Oura ring or WHOOP work with YuMuuv?
Lebih lanjut tentang WHOOP
- My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
- Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.
Strava · mulakan di sini
My Zwift, Peloton or Strava workout is in Garmin Connect but not in YuMuuv
Garmin doesn’t pass on workouts that other apps send to Garmin Connect, so YuMuuv never receives them.
Baca jawapan: My Zwift, Peloton or Strava workout is in Garmin Connect but not in YuMuuv
Lebih lanjut tentang Strava
Other watch or ring · mulakan di sini
My watch or ring isn’t on the list
Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
Baca jawapan: My watch or ring isn’t on the list