Data not syncing

Also with Apple Health

• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
• Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.
• The app is down or slow. Will I lose my steps? No. Your activity stays in your watch app, Apple Health or Health Connect and syncs when YuMuuv works again.
• My steps in YuMuuv don’t match my watch, ring or phone YuMuuv shows the steps your integration sends, so compare with Apple Health, Health Connect or your watch’s app first. A difference usually means steps went missing or were counted twice on the way.
• One day’s steps are missing or showed up on the next day Usually the day is just late. Let your device’s app sync, then open YuMuuv and tap Update your data; steps saved in Apple Health or Health Connect still come through.

More about Apple Health

• How do I add steps or a workout by hand? If your challenge or your organiser allows manual entry, open Activities in the latest YuMuuv app and tap the green Record activity button.
• How do I connect Apple Health so my steps count? In the YuMuuv app on your iPhone, choose Apple Health under Change integration and allow all permissions. Apple Health only connects in the phone app, not in the web version.
• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• How do I connect Fitbit or Google Health? Fitbit and Google Health are the same thing now: Google retired the old Fitbit connection and YuMuuv connects to Fitbit data through Google Health. Reconnect once via Your details → Change integration → Google Health.

Also with Health Connect

• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
• Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.
• The app is down or slow. Will I lose my steps? No. Your activity stays in your watch app, Apple Health or Health Connect and syncs when YuMuuv works again.
• My steps are counted twice or are much higher than my watch shows Two apps or devices probably send steps for the same day, for example your phone and your watch. Keep one main step source, then send support a screenshot to fix the days already counted.
• My steps in YuMuuv don’t match my watch, ring or phone YuMuuv shows the steps your integration sends, so compare with Apple Health, Health Connect or your watch’s app first. A difference usually means steps went missing or were counted twice on the way.
• One day’s steps are missing or showed up on the next day Usually the day is just late. Let your device’s app sync, then open YuMuuv and tap Update your data; steps saved in Apple Health or Health Connect still come through.

More about Health Connect

• How do I add steps or a workout by hand? If your challenge or your organiser allows manual entry, open Activities in the latest YuMuuv app and tap the green Record activity button.
• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• How do I connect Samsung Health or my Galaxy Watch? Choose Health Connect in YuMuuv and let Samsung Health write your steps to Health Connect. Samsung Health isn’t in YuMuuv’s list because YuMuuv reads it through Health Connect.
• How do I connect Fitbit or Google Health? Fitbit and Google Health are the same thing now: Google retired the old Fitbit connection and YuMuuv connects to Fitbit data through Google Health. Reconnect once via Your details → Change integration → Google Health.

Also with Garmin

• My Polar isn’t syncing Sync your watch with Polar Flow, then wait. Polar sends your data to YuMuuv about once an hour.
• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
• Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.
• The app is down or slow. Will I lose my steps? No. Your activity stays in your watch app, Apple Health or Health Connect and syncs when YuMuuv works again.
• My Zwift, Peloton or Strava workout is in Garmin Connect but not in YuMuuv Garmin doesn’t pass on workouts that other apps send to Garmin Connect, so YuMuuv never receives them.
• My steps are counted twice or are much higher than my watch shows Two apps or devices probably send steps for the same day, for example your phone and your watch. Keep one main step source, then send support a screenshot to fix the days already counted.

More about Garmin

• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• How do I correct wrong steps? Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.
• Does Strava work with YuMuuv? Not directly. Workouts reach YuMuuv when Strava saves them to Apple Health or Health Connect and that is your integration.
• I joined late. Why aren’t my earlier days showing? Depending on your device, YuMuuv may not receive data from before you connected it. Send support a screenshot of each missing day since the challenge started and they can add it.

Also with Polar

• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
• Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.

More about Polar

• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• Garmin or Polar says it’s already connected to another YuMuuv account A Garmin or Polar account can be linked to only one YuMuuv account, so you probably have a second YuMuuv account, often from a previous employer or another email address.
• The integration screen keeps loading, or I can’t sign in to my watch account Tap Cancel, close YuMuuv fully, update it and choose your integration again. For a watch, sign in with the account your watch uses; YuMuuv can’t see or reset that password.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

Also with Suunto

• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
• Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.

More about Suunto

• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Fitbit (Google Health)

• Google Health You use a Fitbit and were asked to reconnect, or your data stopped syncing? Fitbit's old connection to YuMuuv is being retired by Google. Reconnect once through Google Health and your steps and activities keep flowing as before.
• How do I connect Fitbit or Google Health? Fitbit and Google Health are the same thing now: Google retired the old Fitbit connection and YuMuuv connects to Fitbit data through Google Health. Reconnect once via Your details → Change integration → Google Health.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

Also with Samsung

• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.

More about Samsung

• How do I connect Samsung Health or my Galaxy Watch? Choose Health Connect in YuMuuv and let Samsung Health write your steps to Health Connect. Samsung Health isn’t in YuMuuv’s list because YuMuuv reads it through Health Connect.
• How do I correct wrong steps? Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.
• I joined late. Why aren’t my earlier days showing? Depending on your device, YuMuuv may not receive data from before you connected it. Send support a screenshot of each missing day since the challenge started and they can add it.
• Can I take part with just my phone? Yes. On iPhone, choose Apple Health and your phone’s steps count. On Android, choose Health Connect; your phone’s step counter or a step app such as Samsung Health must write steps to Health Connect.

More about Huawei

• My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Xiaomi / Redmi

• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Amazfit (Zepp)

• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about COROS

• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Withings

• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Oura

• My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about WHOOP

• My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

Also with Strava

• My Zwift, Peloton or Strava workout is in Garmin Connect but not in YuMuuv Garmin doesn’t pass on workouts that other apps send to Garmin Connect, so YuMuuv never receives them.

More about Strava

• Does Strava work with YuMuuv? Not directly. Workouts reach YuMuuv when Strava saves them to Apple Health or Health Connect and that is your integration.