Data not syncing

Why do my steps only update when I open the app?

Reviewed October 2026 1 minute read

Why? Apple Health and Health Connect have no cloud service that YuMuuv can fetch your data from. Only the YuMuuv app on your phone can read it. Your phone limits what apps can do in the background, and an iPhone keeps health data locked while the phone is locked, so the data comes through when you open YuMuuv.

To sync straight away: profile circle (top right) → Your details → Update your data. This fetches everything back to the start of your current challenge.

Your steps stay saved in Apple Health or Health Connect, so nothing is lost if you forget for a few days. Opening the app catches up on the days you missed.

Garmin, Polar, Suunto and Fitbit/Google Health sync in the background without you opening the app. Garmin updates within a few minutes of your watch syncing to Garmin Connect, and Polar and Suunto about once an hour.

Data sync →

Applies to