My steps aren’t syncing or counting. What should I check first?

First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.

1. Open your watch’s app, Apple Health or Health Connect and check today’s steps match your watch or phone.
2. Check that YuMuuv still has permission there, with Steps allowed.
3. On iPhone, check Settings → Mobile Data → YuMuuv is on. On Android, set your step app’s battery use to Unrestricted.
4. Close YuMuuv fully and open it again. You don’t need to log out. Then tap Update your data under Your details.
5. Still stuck? Reconnect: Your details → Change integration.

Brand checks: Apple Health · Health Connect · Garmin · Polar · Suunto · Fitbit · Samsung