My Fitbit isn’t syncing to YuMuuv

If your Fitbit doesn't sync with YuMuuv, first check that the activity data in the Fitbit app is the same as on your activity monitor. Often, the activity monitor data is not immediately sent to Fitbit, and therefore not to YuMuuv.

To do this, open Fitbit app. The activity data should be the same here as on your activity monitor.

However, this does not mean that the exercise minutes you see here should be the same as the active minutes in YuMuuv. In YuMuuv, we calculate activity minutes by heart rate (read more about the activity formula).

Yes, my data in Fitbit app is the same as in the Activity Monitor.

Very good, please check if you have given permission for Fitbit to transfer data to YuMuuv. You can check/change this in the Fitbit app:

  1. Circle with your picture in the left upper corner
  2. Third Party Apps
  3. Manage 3rd Party Apps
  4. Applications ja YuMuuv
  5. When opening this you should see that you have given Access at least to share Activity and Heartrate

If this seems a confusing process, an easy option is to reconnect Fitbit as your service provider in YuMuuv:

  1. Open YuMuuv app
  2. In the top right corner, click on your initials.
  3. Your details
  4. Change service provider
  5. Connect with Fitbit
  6. When opening this you should give Access at least to share Activity and Heartrate

If you still don't see your activity data in YuMuuv, contact our customer support and let's fix it together!