Connecting COROS to YuMuuv
To connect COROS to YuMuuv, you have to connect it with Health Connect/Apple Health first.
FAQ
Connecting Mi Fitness to Yumuuv
To connect Mi Fitness to YuMuuv, you have to connect it with Health Connect/Apple Health first
Connecting Oura to YuMuuv
To connect Oura to YuMuuv, you have to connect it with Health Connect/Apple Health first.
Connecting Samsung to YuMuuv
To connect Samsung to YuMuuv, you have to connect it with Health Connect first.
Connecting Withings to YuMuuv
To connect Withings to YuMuuv, you have to connect it with Health Connect/Apple Health first.
Connecting Zepp (Amazfit) to YuMuuv
To connect Zepp (Amazfit) to YuMuuv, you have to connect it with Health Connect/Apple Health first
Apple Health is connected, but my steps aren’t showing
YuMuuv is usually connected but not allowed to read your steps. Turn on Steps and Walking + Running Distance for YuMuuv in your iPhone’s Health settings, then open YuMuuv and tap Update your data.
How do I add steps or a workout by hand?
If your challenge or your organiser allows manual entry, open Activities in the latest YuMuuv app and tap the green Record activity button.
How do I connect Apple Health so my steps count?
In the YuMuuv app on your iPhone, choose Apple Health under Change integration and allow all permissions. Apple Health only connects in the phone app, not in the web version.
How do I delete my account?
Tap your profile circle, open Your details, scroll to the bottom and tap Delete account. Your account and its data are deleted for good.
How do I set up my admin account?
Sign up in the YuMuuv app with the admin code from your welcome email. Then share the separate sign-up code with your employees.
How much does YuMuuv cost, and how is it billed?
Companies pay; participants never do. Prices depend on the number of users and how long you run challenges.
I click that I forgot my password, but I do not get the email
Forgot your password, entered your email address but nothing came to your email?
My steps show in YuMuuv but don’t count in the challenge. Why?
Usually you haven’t joined the challenge yet, it started later, or it measures something other than steps. Check the challenge’s Info tab.
The app crashes, freezes or won’t load
Update YuMuuv, close it fully and open it again. Your steps stay in your phone or watch app, so nothing is lost while the app isn’t working.
Where do I get my sign-up code?
Your sign-up code comes from your employer or whoever invited you, usually HR or the challenge organiser. Support can’t send it to you.
Why can’t I join or choose a team?
Your organiser controls team choice. The team may be full, team selection may have ended, or only admins may assign teams.
Can we see a demo or try YuMuuv?
Yes. Book a demo and we’ll walk you through the platform.
How are exercise minutes counted?
Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
How do I connect Samsung Health or my Galaxy Watch?
Choose Health Connect in YuMuuv and let Samsung Health write your steps to Health Connect. Samsung Health isn’t in YuMuuv’s list because YuMuuv reads it through Health Connect.
How do I create a company challenge?
Go to Challenges, tap the green Create button and choose your company as the organiser.
How do I create or register a new team?
If your organiser allows it, create the team yourself in the app under Your details. If your organiser collects team names, send your team name to them.
How do I turn notifications on or off?
Open Inbox (bottom right), tap Preferences (top right) and choose what you want to get. If nothing arrives at all, also allow notifications for YuMuuv in your phone’s settings.
I connected Health Connect, but my steps don’t show
Health Connect doesn’t count steps itself. The app that counts your steps, such as Samsung Health, must write them to Health Connect, and YuMuuv must be allowed to read them.
My sign-up code doesn’t work
Type the code exactly as you got it and use the newest one. If you already have an account, tap Login instead of Sign up.
The app says “Something went wrong” when I log in or sign up
Update the app, then try again on mobile data instead of company Wi-Fi. If it still fails, try app.yumuuv.com in a browser.
What can my employer and colleagues see?
Others see your name, your team and country if you chose them, and your results in challenges you join.
Why can’t I add activity by hand?
Your challenge organiser decides whether manual entry is allowed. If it’s off, your activity has to come from your phone or watch.
How do I change the app language?
Tap your profile circle (top right), open Your details and pick your language. The app changes straight away.
How do I connect Fitbit or Google Health?
Fitbit and Google Health are the same thing now: Google retired the old Fitbit connection and YuMuuv connects to Fitbit data through Google Health. Reconnect once via Your details → Change integration → Google Health.
How do I correct wrong steps?
Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.
How do I get a copy of my data or use my GDPR rights?
Contact support and tell us what you need, such as a copy of your data or a correction.
How do I set up teams?
Go to Admin, open Groups and create the teams, or let participants create their own. Then turn on the team leaderboard in the challenge.
I can’t find or join my company’s challenge
Check that you registered with your company’s sign-up code, then open Challenges and tap the green Join button. The leaderboard only shows after you join.