FAQ

Can disabled people participate in challenges on an equal basis?

YuMuuv has always stood for equal opportunities for everyone to participate in challenges on our platform, including those with disabilities that prevent normal movement. It is for this reason that we have built our formula system in a way that rewards effort more than athletic ability.

Connecting COROS to YuMuuv

To connect COROS to YuMuuv, you have to connect it with Health Connect/Apple Health first.

Connecting Huawei to YuMuuv

There are several ways to connect Huawei Health to YuMuuv.

Connecting Mi Fitness to Yumuuv

To connect Mi Fitness to YuMuuv, you have to connect it with Health Connect/Apple Health first

Connecting Oura to YuMuuv

To connect Oura to YuMuuv, you have to connect it with Health Connect/Apple Health first.

Connecting Samsung to YuMuuv

To connect Samsung to YuMuuv, you have to connect it with Health Connect first.

Connecting Withings to YuMuuv

To connect Withings to YuMuuv, you have to connect it with Health Connect/Apple Health first.

Connecting Zepp (Amazfit) to YuMuuv

To connect Zepp (Amazfit) to YuMuuv, you have to connect it with Health Connect/Apple Health first

Does changing my phone/activity monitor lose previous data?

What happens if I want to change my device?

How does YuMuuv calculate Exercise Minutes?

How exercise minutes are tracked depends on the device or app being used. Here's a more detailed explanation.

How to create private challenges as a user?

Do you want to create a private challenge for your family or friends? Let's do it!

I click that I forgot my password, but I do not get the email

Forgot your password, entered your email address but nothing came to your email?

I created my YuMuuv account, but can't see the previous data

Your account was created after the start date of the challenge but no activity data before the registration date is reflected in YuMuuv? No problem!

My Apple Health isn’t syncing to YuMuuv

What to do if Apple Health does not sync with YuMuuv?

My Fitbit isn’t syncing to YuMuuv

What to do if Fitbit does not sync with YuMuuv?

My Garmin Connect isn’t syncing to YuMuuv

What to do if Garmin Connect does not sync with YuMuuv?

My Google Fit isn’t syncing to YuMuuv

What to do if Google Fit does not sync with YuMuuv?

My Polar Flow isn’t syncing to YuMuuv

What to do if Polar Flow does not sync with YuMuuv?

My Suunto isn’t syncing to YuMuuv

What to do if Suunto does not sync with YuMuuv?

There is no my activity data on one day

All the days the data has come over fine, but one day the data is missing? No problem!

Can we get a free trial or demo of YuMuuv?

YuMuuv offers a free trial, allowing you to test and explore the platform.

How are prizes or rewards handled in a YuMuuv challenge?

YuMuuv does not manage or distribute prizes — prize logistics are entirely handled by the company or organizer running the challenge.

How do I add many users at once using a CSV or bulk upload?

YuMuuv does not currently support direct CSV bulk user import. For large-scale onboarding assistance or custom setup, contact support@yumuuv.com

How do I change or correct the email address on my YuMuuv account?

How can you change or correct your email address?

How do I change the language in the YuMuuv app?

Here is a guide on how to change the language in the YuMuuv app.

How does YuMuuv integrate with our HR platform or third-party tools?

YuMuuv supports integrations with fitness tracking platforms (Apple Health, Health Connect, Garmin, Fitbit, Polar, Suunto, Strava, Oura, Withings, etc.)

I can't find or join the challenge my company is running — how do I fix this?

What should you do if you can't find or join the challenge your company is running?

I want to request my personal data or exercise my GDPR rights — how?

To request your personal data, data deletion, or exercise any GDPR rights, contact support@yumuuv.com

What are YuMuuv's pricing plans and how does billing work?

YuMuuv's pricing plans