My Suunto isn’t syncing to YuMuuv
If your Suunto doesn't sync with YuMuuv, first check that the activity data in the Suunto app is the same as on your activity monitor. Often, the activity monitor data is not immediately sent to the cloud, and therefore not to YuMuuv.
Steps, distance, calories and exercise minutes should be the same in the app as on your activity monitor.
However, this does not mean that the exercise minutes you see here should be the same as the active minutes in YuMuuv. In YuMuuv, we calculate activity minutes by heart rate (read more about the activity formula).
Yes, my data in Suunto app is the same as in the Activity Monitor.
Very good, please check if you have given permission for Suunto to transfer data to YuMuuv. You can check/change this in the Suunto app:
- First icon from the right side in the bottom line
- Partner services
- Opening this you should see given permission for steps, calories and heart rate
If this seems a confusing process, an easy option is to reconnect Suunto as your service provider in YuMuuv:
- Open YuMuuv app
- In the top right corner, click on your initials.
- Your details
- Change service provider
- Connect with Suunto
- Make sure to give permissions for steps, calories and heart rate
If you still don't see your activity data in YuMuuv, contact our customer support and let's fix it together!