Missing steps
Answers tagged Missing steps.
16 answers
- Data not syncing Apple Health is connected, but my steps aren’t showing YuMuuv is usually connected but not allowed to read your steps. Turn on Steps and Walking + Running Distance for YuMuuv in your iPhone’s Health settings, then open YuMuuv and tap Update your data.
- Challenges & points How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
- Adding or fixing steps I joined late. Why aren’t my earlier days showing? Depending on your device, YuMuuv may not receive data from before you connected it. Send support a screenshot of each missing day since the challenge started and they can add it.
- Connecting a device My Google Fit isn’t syncing. Should I still use it? No. Google is shutting Google Fit down, so use Health Connect instead: let your step app write to Health Connect and choose Health Connect in YuMuuv.
- Data not syncing My Polar isn’t syncing Sync your watch with Polar Flow, then wait. Polar sends your data to YuMuuv about once an hour.
- Data not syncing One day’s steps are missing or showed up on the next day Usually the day is just late. Let your device’s app sync, then open YuMuuv and tap Update your data; steps saved in Apple Health or Health Connect still come through.
- Connecting a device Will I lose my data if I change phone or watch? No. Your results are saved in your YuMuuv account, not on the phone. Log in to the same account on your new phone and connect your watch or health app again.
- Connecting a device Does my Oura ring or WHOOP work with YuMuuv? Yes, through Apple Health on iPhone or Health Connect on Android. There’s no direct Oura or WHOOP integration planned.
- Adding or fixing steps How do I correct wrong steps? Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.
- Joining & sign-up code I can’t find or join my company’s challenge Check that you registered with your company’s sign-up code, then open Challenges and tap the green Join button. The leaderboard only shows after you join.
- Data not syncing I connected Health Connect, but my steps don’t show Health Connect doesn’t count steps itself. The app that counts your steps, such as Samsung Health, must write them to Health Connect, and YuMuuv must be allowed to read them.
- Joining & sign-up code My country isn’t in the list. How do I change my country? Open Your details, scroll to Companies and communities and swipe left to the country list. If your country is missing, ask your organiser or support to add it.
- Data not syncing My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
- Data not syncing My steps in YuMuuv don’t match my watch, ring or phone YuMuuv shows the steps your integration sends, so compare with Apple Health, Health Connect or your watch’s app first. A difference usually means steps went missing or were counted twice on the way.
- Connecting a device My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
- Data not syncing The app is down or slow. Will I lose my steps? No. Your activity stays in your watch app, Apple Health or Health Connect and syncs when YuMuuv works again.