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Answers tagged Screenshot.
17 answers
- Adding or fixing steps I joined late. Why aren’t my earlier days showing? Depending on your device, YuMuuv may not receive data from before you connected it. Send support a screenshot of each missing day since the challenge started and they can add it.
- Data not syncing One day’s steps are missing or showed up on the next day Usually the day is just late. Let your device’s app sync, then open YuMuuv and tap Update your data; steps saved in Apple Health or Health Connect still come through.
- Connecting a device How do I connect Samsung Health or my Galaxy Watch? Choose Health Connect in YuMuuv and let Samsung Health write your steps to Health Connect. Samsung Health isn’t in YuMuuv’s list because YuMuuv reads it through Health Connect.
- Adding or fixing steps How do I correct wrong steps? Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.
- Joining & sign-up code How do I leave a challenge? Open the challenge, tap the three dots (•••) in the top right corner and choose Leave challenge.
- For organisers How do I set up my admin account? Sign up in the YuMuuv app with the admin code from your welcome email. Then share the separate sign-up code with your employees.
- For organisers How do I stop cheating or unrealistic results? Set a daily limit per user. Anything above it doesn’t count, whatever caused it.
- Buying YuMuuv How fast does support reply? Within 1 business day.
- Joining & sign-up code I can’t find or join my company’s challenge Check that you registered with your company’s sign-up code, then open Challenges and tap the green Join button. The leaderboard only shows after you join.
- Data not syncing I connected Health Connect, but my steps don’t show Health Connect doesn’t count steps itself. The app that counts your steps, such as Samsung Health, must write them to Health Connect, and YuMuuv must be allowed to read them.
- App & account I was charged for a YuMuuv subscription. How do I cancel it? YuMuuv never charges individual people; companies pay for it. The charge is from another company, so check the merchant name on your statement.
- Joining & sign-up code My sign-up code doesn’t work Type the code exactly as you got it and use the newest one. If you already have an account, tap Login instead of Sign up.
- Data not syncing My steps are counted twice or are much higher than my watch shows Two apps or devices probably send steps for the same day, for example your phone and your watch. Keep one main step source, then send support a screenshot to fix the days already counted.
- Challenges & points My steps show in YuMuuv but don’t count in the challenge. Why? Usually you haven’t joined the challenge yet, it started later, or it measures something other than steps. Check the challenge’s Info tab.
- Data not syncing My Zwift, Peloton or Strava workout is in Garmin Connect but not in YuMuuv Garmin doesn’t pass on workouts that other apps send to Garmin Connect, so YuMuuv never receives them.
- App & account The app crashes, freezes or won’t load Update YuMuuv, close it fully and open it again. Your steps stay in your phone or watch app, so nothing is lost while the app isn’t working.
- Can't log in The app says “Something went wrong” when I log in or sign up Update the app, then try again on mobile data instead of company Wi-Fi. If it still fails, try app.yumuuv.com in a browser.