Sign-up code

Answers tagged Sign-up code.

17 answers

• Privacy & data How do I delete my account? Tap your profile circle, open Your details, scroll to the bottom and tap Delete account. Your account and its data are deleted for good.
• For organisers How do I set up my admin account? Sign up in the YuMuuv app with the admin code from your welcome email. Then share the separate sign-up code with your employees.
• Joining & sign-up code Where do I get my sign-up code? Your sign-up code comes from your employer or whoever invited you, usually HR or the challenge organiser. Support can’t send it to you.
• Teams How do I create or register a new team? If your organiser allows it, create the team yourself in the app under Your details. If your organiser collects team names, send your team name to them.
• Joining & sign-up code My sign-up code doesn’t work Type the code exactly as you got it and use the newest one. If you already have an account, tap Login instead of Sign up.
• For organisers How do I set up teams? Go to Admin, open Groups and create the teams, or let participants create their own. Then turn on the team leaderboard in the challenge.
• Buying YuMuuv How long does setup take? Usually 1 to 2 weeks from signing to launch.
• Joining & sign-up code I can’t find or join my company’s challenge Check that you registered with your company’s sign-up code, then open Challenges and tap the green Join button. The leaderboard only shows after you join.
• Can't log in I’ve used YuMuuv before. Do I sign up again or log in? Log in. Tap Login and use your email and your own password; tapping Sign up again creates a second account.
• For organisers How do I invite employees? Share your company’s sign-up code. You find it under your profile icon, then Admin, then Sign-up Code.
• Joining & sign-up code I’m in more than one company or community. How do I join another? Open Your details, scroll to Companies and communities, tap Join another and enter the sign-up code you were given.
• For organisers Can we use single sign-on (SSO)? Yes. Single sign-on is available with SAML and OIDC, for example Microsoft Entra ID or Google Workspace. We set it up with you during onboarding.
• Joining & sign-up code I can’t download the app from Google Play Search for YuMuuv in the App Store or Google Play. If you can’t use Google Play, install the Android app from yumuuv.com/direct-install or use app.yumuuv.com in a browser.
• For organisers Can I upload a list of users? No. There’s no CSV or user list import. People register themselves with your sign-up code, or sign in through SSO.
• Buying YuMuuv Our contract is ending. How do we renew or run another challenge? Contact your YuMuuv contact or support before the end date and tell us your next challenge dates. Your company account and users stay, so returning people just log in.
• For organisers How do I add or remove an admin? Any admin can do it. Tap your profile icon, choose Admin, search for the person, tick the box next to their name and grant admin rights.
• For organisers Can we run separate challenges for different offices or groups? Yes. Support can set up a community for each group with its own sign-up code, or a separate company account for groups that run their own challenges.