App update

Answers tagged App update.

9 answers

• Adding or fixing steps How do I add steps or a workout by hand? If your challenge or your organiser allows manual entry, open Activities in the latest YuMuuv app and tap the green Record activity button.
• Connecting a device How do I connect Apple Health so my steps count? In the YuMuuv app on your iPhone, choose Apple Health under Change integration and allow all permissions. Apple Health only connects in the phone app, not in the web version.
• Adding or fixing steps I added the wrong amount by hand. How do I fix it? Fix or remove it in the same place you added it. If you can’t, email support with the date and what you entered, and we’ll correct it.
• Joining & sign-up code I can’t find or join my company’s challenge Check that you registered with your company’s sign-up code, then open Challenges and tap the green Join button. The leaderboard only shows after you join.
• Joining & sign-up code My sign-up code doesn’t work Type the code exactly as you got it and use the newest one. If you already have an account, tap Login instead of Sign up.
• App & account The app crashes, freezes or won’t load Update YuMuuv, close it fully and open it again. Your steps stay in your phone or watch app, so nothing is lost while the app isn’t working.
• Can't log in The app says “Something went wrong” when I log in or sign up Update the app, then try again on mobile data instead of company Wi-Fi. If it still fails, try app.yumuuv.com in a browser.
• Connecting a device The integration screen keeps loading, or I can’t sign in to my watch account Tap Cancel, close YuMuuv fully, update it and choose your integration again. For a watch, sign in with the account your watch uses; YuMuuv can’t see or reset that password.
• Adding or fixing steps Why can’t I add activity by hand? Your challenge organiser decides whether manual entry is allowed. If it’s off, your activity has to come from your phone or watch.