The app says my account is deactivated

Usually your organiser has paused or deactivated the account, for example after an earlier challenge. Ask them to reactivate it.

• Check which email you’re logged in with. Tap your profile circle (top right), open Your details and scroll down. A deactivated account is often an old one, and your current account may use another email.
• If you have two accounts, see I have two YuMuuv accounts →
• If your organiser paused accounts to check entries, follow the instructions they sent you.

Admins: open Admin, find the person in the user list and switch their account back on.

Can’t reach your organiser? Contact support with the email shown in Your details.