Two accounts

Answers tagged Two accounts.

10 answers

• Data not syncing My Polar isn’t syncing Sync your watch with Polar Flow, then wait. Polar sends your data to YuMuuv about once an hour.
• Connecting a device Will I lose my data if I change phone or watch? No. Your results are saved in your YuMuuv account, not on the phone. Log in to the same account on your new phone and connect your watch or health app again.
• Connecting a device Garmin or Polar says it’s already connected to another YuMuuv account A Garmin or Polar account can be linked to only one YuMuuv account, so you probably have a second YuMuuv account, often from a previous employer or another email address.
• App & account How do I change the email on my account? You can’t change it in the app. Contact support with your current email and the new one, and we’ll change it for you.
• Privacy & data How do I delete my account? Tap your profile circle, open Your details, scroll to the bottom and tap Delete account. Your account and its data are deleted for good.
• For organisers How do I remove someone from a challenge or from our company? People can leave a challenge themselves. To remove someone from your company, or a duplicate entry, contact support and tell us who.
• Can't log in I have two YuMuuv accounts, or I’m listed twice Contact support and tell us which account to keep. We delete the other one, and the earlier challenge data on it is lost.
• Can't log in I’ve used YuMuuv before. Do I sign up again or log in? Log in. Tap Login and use your email and your own password; tapping Sign up again creates a second account.
• Can't log in The app says my account is deactivated Usually your organiser has paused or deactivated the account, for example after an earlier challenge. Ask them to reactivate it.
• Connecting a device The integration screen keeps loading, or I can’t sign in to my watch account Tap Cancel, close YuMuuv fully, update it and choose your integration again. For a watch, sign in with the account your watch uses; YuMuuv can’t see or reset that password.