Connecting a device

Also with Apple Health

• How do I connect Fitbit or Google Health? Fitbit and Google Health are the same thing now: Google retired the old Fitbit connection and YuMuuv connects to Fitbit data through Google Health. Reconnect once via Your details → Change integration → Google Health.
• I use a Huawei watch or phone. How can I take part? YuMuuv can’t read Huawei Health directly, so what works depends on your phone. On an iPhone or another Android phone there’s a route; on a Huawei phone there’s no automatic one.
• Does my Oura ring or WHOOP work with YuMuuv? Yes, through Apple Health on iPhone or Health Connect on Android. There’s no direct Oura or WHOOP integration planned.
• Does Strava work with YuMuuv? Not directly. Workouts reach YuMuuv when Strava saves them to Apple Health or Health Connect and that is your integration.
• Can I take part with just my phone? Yes. On iPhone, choose Apple Health and your phone’s steps count. On Android, choose Health Connect; your phone’s step counter or a step app such as Samsung Health must write steps to Health Connect.
• My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
• Can I connect two devices at once? No. Each YuMuuv account has one integration active at a time, and YuMuuv counts only what that integration sends.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Apple Health

• Apple Health is connected, but my steps aren’t showing YuMuuv is usually connected but not allowed to read your steps. Turn on Steps and Walking + Running Distance for YuMuuv in your iPhone’s Health settings, then open YuMuuv and tap Update your data.
• How do I add steps or a workout by hand? If your challenge or your organiser allows manual entry, open Activities in the latest YuMuuv app and tap the green Record activity button.
• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• How do I correct wrong steps? Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.

Also with Health Connect

• How do I connect Fitbit or Google Health? Fitbit and Google Health are the same thing now: Google retired the old Fitbit connection and YuMuuv connects to Fitbit data through Google Health. Reconnect once via Your details → Change integration → Google Health.
• I use a Huawei watch or phone. How can I take part? YuMuuv can’t read Huawei Health directly, so what works depends on your phone. On an iPhone or another Android phone there’s a route; on a Huawei phone there’s no automatic one.
• Does my Oura ring or WHOOP work with YuMuuv? Yes, through Apple Health on iPhone or Health Connect on Android. There’s no direct Oura or WHOOP integration planned.
• Does Strava work with YuMuuv? Not directly. Workouts reach YuMuuv when Strava saves them to Apple Health or Health Connect and that is your integration.
• Can I take part with just my phone? Yes. On iPhone, choose Apple Health and your phone’s steps count. On Android, choose Health Connect; your phone’s step counter or a step app such as Samsung Health must write steps to Health Connect.
• My Google Fit isn’t syncing. Should I still use it? No. Google is shutting Google Fit down, so use Health Connect instead: let your step app write to Health Connect and choose Health Connect in YuMuuv.
• My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
• Can I connect two devices at once? No. Each YuMuuv account has one integration active at a time, and YuMuuv counts only what that integration sends.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Health Connect

• How do I add steps or a workout by hand? If your challenge or your organiser allows manual entry, open Activities in the latest YuMuuv app and tap the green Record activity button.
• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• I connected Health Connect, but my steps don’t show Health Connect doesn’t count steps itself. The app that counts your steps, such as Samsung Health, must write them to Health Connect, and YuMuuv must be allowed to read them.
• Which workouts count in a workout-minutes challenge? Any workout you start and stop on your watch or app counts, whatever the intensity.

Also with Garmin

• Garmin or Polar says it’s already connected to another YuMuuv account A Garmin or Polar account can be linked to only one YuMuuv account, so you probably have a second YuMuuv account, often from a previous employer or another email address.
• The integration screen keeps loading, or I can’t sign in to my watch account Tap Cancel, close YuMuuv fully, update it and choose your integration again. For a watch, sign in with the account your watch uses; YuMuuv can’t see or reset that password.
• Can I connect two devices at once? No. Each YuMuuv account has one integration active at a time, and YuMuuv counts only what that integration sends.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Garmin

• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• How do I correct wrong steps? Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.
• My Garmin isn’t syncing Check your watch has synced to the Garmin Connect app, then check YuMuuv is a connected app there with data sharing on.
• My Polar isn’t syncing Sync your watch with Polar Flow, then wait. Polar sends your data to YuMuuv about once an hour.

Also with Polar

• The integration screen keeps loading, or I can’t sign in to my watch account Tap Cancel, close YuMuuv fully, update it and choose your integration again. For a watch, sign in with the account your watch uses; YuMuuv can’t see or reset that password.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Polar

• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• My Polar isn’t syncing Sync your watch with Polar Flow, then wait. Polar sends your data to YuMuuv about once an hour.
• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
• Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.

More about Suunto

• How are exercise minutes counted? Exercise minutes are the length of workouts you start and stop on your watch or phone app. They aren’t intensity or active minutes, and everyday walking usually doesn’t count.
• My Suunto isn’t syncing Check the Suunto app shows your activity, then connect Suunto again under Change integration if YuMuuv stopped receiving data.
• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.
• Why do my steps only update when I open the app? Apple Health and Health Connect keep your data on your phone, so YuMuuv can only collect it when you open the app. Open it at least once a day.

Also with Fitbit (Google Health)

• How do I connect Fitbit or Google Health? Fitbit and Google Health are the same thing now: Google retired the old Fitbit connection and YuMuuv connects to Fitbit data through Google Health. Reconnect once via Your details → Change integration → Google Health.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Fitbit (Google Health)

• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.

Also with Samsung

• Can I take part with just my phone? Yes. On iPhone, choose Apple Health and your phone’s steps count. On Android, choose Health Connect; your phone’s step counter or a step app such as Samsung Health must write steps to Health Connect.
• My Google Fit isn’t syncing. Should I still use it? No. Google is shutting Google Fit down, so use Health Connect instead: let your step app write to Health Connect and choose Health Connect in YuMuuv.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Samsung

• I connected Health Connect, but my steps don’t show Health Connect doesn’t count steps itself. The app that counts your steps, such as Samsung Health, must write them to Health Connect, and YuMuuv must be allowed to read them.
• How do I correct wrong steps? Send support a screenshot from your device’s app showing the date and the daily total for each wrong day. If activity is only missing and your challenge allows manual entry, you can add it yourself.
• I joined late. Why aren’t my earlier days showing? Depending on your device, YuMuuv may not receive data from before you connected it. Send support a screenshot of each missing day since the challenge started and they can add it.
• My steps aren’t syncing or counting. What should I check first? First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.

Also with Huawei

• My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

Also with Xiaomi / Redmi

• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

Also with Amazfit (Zepp)

• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

Also with COROS

• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

Also with Withings

• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

Also with Oura

• My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

Also with WHOOP

• My watch or ring isn’t on the list Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
• Which watches and apps work with YuMuuv? YuMuuv connects directly to Garmin, Polar and Suunto, and to Apple Health on iPhone and Health Connect on Android. Most other watches and rings work through Apple Health or Health Connect.

More about Strava

• My Garmin isn’t syncing Check your watch has synced to the Garmin Connect app, then check YuMuuv is a connected app there with data sharing on.
• My Zwift, Peloton or Strava workout is in Garmin Connect but not in YuMuuv Garmin doesn’t pass on workouts that other apps send to Garmin Connect, so YuMuuv never receives them.