Can I use YuMuuv on my computer?
Yes. Go to app.yumuuv.com and log in with the same email and password as in the app. Apple Health and Health Connect can only be connected in the phone app.
FAQ
Garmin or Polar says it’s already connected to another YuMuuv account
A Garmin or Polar account can be linked to only one YuMuuv account, so you probably have a second YuMuuv account, often from a previous employer or another email address.
It says the community has exceeded its user limit
Your company or community has reached its maximum number of users. Ask your organiser, who can ask YuMuuv support to raise the limit.
Our contract is ending. How do we renew or run another challenge?
Contact your YuMuuv contact or support before the end date and tell us your next challenge dates. Your company account and users stay, so returning people just log in.
What does the green line on the leaderboard mean?
Being above it means you’re on track to reach the goal by the end of the challenge.
What personal data does YuMuuv collect about our employees?
Only name, email and time zone are required. Activity data comes only from the device or app each person connects, and YuMuuv doesn’t collect location.
Why do my steps only update when I open the app?
Apple Health and Health Connect send your data to YuMuuv when you open the app, so open it at least once a day.
Can we show the leaderboard on our intranet or office screens?
Yes. Ask support for an embeddable leaderboard link and tell us the web page where you’ll show it.
How do I message all participants?
Use Announcements: tap your profile circle, choose Announcements, then Create announcement.
I was charged for a YuMuuv subscription. How do I cancel it?
YuMuuv never charges individual people; companies pay for it. The charge is from another company, so check the merchant name on your statement.
My company or school isn’t in the list of groups in a public challenge
YuMuuv adds companies and schools to a public challenge’s group list when they become a client or contact us. Ask your company or school to get in touch, or contact us yourself with its exact name.
The app is down or slow. Will I lose my steps?
No. Your activity stays in your watch app, Apple Health or Health Connect and syncs when YuMuuv works again.
The integration screen keeps loading, or I can’t sign in to my watch account
Tap Cancel, close YuMuuv fully, update it and choose your integration again. For a watch, sign in with the account your watch uses; YuMuuv can’t see or reset that password.
Why can I only mark some activities as done?
Your organiser set those as one-click activities with a fixed amount. Do the activity as the challenge describes, then tap Mark as done to get its points.
Can I change a challenge after it starts?
Yes. Tap the three dots next to the challenge and choose Edit challenge. For changes you can’t make there, such as the start date or goal type, contact support.
Can I take part with just my phone?
Yes. On iPhone, choose Apple Health and your phone’s steps count. On Android, choose Health Connect; your phone’s step counter or a step app such as Samsung Health must write steps to Health Connect.
How do I leave a challenge?
Open the challenge, tap the three dots (•••) in the top right corner and choose Leave challenge.
My Zwift, Peloton or Strava workout is in Garmin Connect but not in YuMuuv
Garmin doesn’t pass on workouts that other apps send to Garmin Connect, so YuMuuv never receives them.
How do I add or correct activity for a participant?
Go to Admin, then Import data, and upload the person’s total for each day. The upload replaces that day’s total, it doesn’t add to it.
My challenge disappeared. Where are the results?
When a challenge ends, it moves to the Past view. Open Challenges and switch to Past to see it and its final results.
My Google Fit isn’t syncing. Should I still use it?
No. Google is shutting Google Fit down, so use Health Connect instead: let your step app write to Health Connect and choose Health Connect in YuMuuv.
My steps are counted twice or are much higher than my watch shows
Two apps or devices probably send steps for the same day, for example your phone and your watch. Keep one main step source, then send support a screenshot to fix the days already counted.
Can I make a private challenge with friends or family?
Yes, for up to 10 people, who don’t need to be from your company.
How do I turn manual entry on or off?
Open the challenge, tap Edit goal, switch Manual entry on or off and tap Save. This applies to everyone in the challenge.
My steps in YuMuuv don’t match my watch, ring or phone
YuMuuv shows the steps your integration sends, so compare with Apple Health, Health Connect or your watch’s app first. A difference usually means steps went missing or were counted twice on the way.
My watch or ring isn’t on the list
Let your device’s app share your steps with Apple Health (iPhone) or Health Connect (Android), then choose that as your integration in YuMuuv.
Can I connect two devices at once?
No. Each YuMuuv account has one integration active at a time, and YuMuuv counts only what that integration sends.
Can people with disabilities take part on equal terms?
Yes. Your organiser can have manual entry turned on just for you, and the Activity converter turns other activity, such as wheelchair use, into steps.
How do I stop cheating or unrealistic results?
Set a daily limit per user. Anything above it doesn’t count, whatever caused it.
One day’s steps are missing or showed up on the next day
Usually the day is just late. Let your device’s app sync, then open YuMuuv and tap Update your data; steps saved in Apple Health or Health Connect still come through.
How do I remove someone from a challenge or from our company?
People can leave a challenge themselves. To remove someone from your company, or a duplicate entry, contact support and tell us who.
Will I lose my data if I change phone or watch?
No. Your results are saved in your YuMuuv account, not on the phone. Log in to the same account on your new phone and connect your watch or health app again.
Can we change the challenge picture or add our logo?
Yes. Send support your logo or picture and tell us which challenge it’s for. We add it for you.