FAQ

I’m in the wrong team. Can I change it?

If your organiser allows switching, change it yourself under Your details. If not, ask your organiser or admin to move you.

I’ve used YuMuuv before. Do I sign up again or log in?

My Garmin isn’t syncing

Check your watch has synced to the Garmin Connect app, then check YuMuuv is a connected app there with data sharing on.

Which workouts count in a workout-minutes challenge?

Any workout you start and stop on your watch or app counts, whatever the intensity.

Do cycling, swimming or yoga count in my challenge?

It depends on what your challenge measures. In a step challenge they add few or no steps, but in a workout-minutes challenge any recorded workout counts.

How do I invite employees?

Share your company’s sign-up code. You find it under your profile icon, then Admin, then Sign-up Code.

How do I see who is in my team?

Open the challenge’s Leaderboard, go to the Individuals tab, tap the filter button and choose your team.

I added the wrong amount by hand. How do I fix it?

Fix or remove it in the same place you added it. If you can’t, email support with the date and what you entered, and we’ll correct it.

I got a welcome email from YuMuuv but didn’t sign up

Someone probably typed your email by mistake when signing up. Tell support and we’ll delete the account.

I use a Huawei watch or phone. How can I take part?

YuMuuv can’t read Huawei Health directly, so what works depends on your phone. On an iPhone or another Android phone there’s a route; on a Huawei phone there’s no automatic one.

Is YuMuuv secure and GDPR-compliant?

YuMuuv holds SOC 2 Type II certification and hosts data in the EU (AWS Frankfurt).

I’m in more than one company or community. How do I join another?

Open Your details, scroll to Companies and communities, tap Join another and enter the sign-up code you were given.

My Polar isn’t syncing

Sync your watch with Polar Flow, then wait. Polar sends your data to YuMuuv about once an hour.

The app says my account is deactivated

Usually your organiser has paused or deactivated the account, for example after an earlier challenge. Ask them to reactivate it.

When does my challenge end, and how do I change my time zone?

Each challenge ends at midnight in your own time zone. Results can still change for up to 72 hours afterwards while late data syncs.

Can we use single sign-on (SSO)?

Yes. Single sign-on is available with SAML and OIDC, for example Microsoft Entra ID or Google Workspace. We set it up with you during onboarding.

Does my Oura ring or WHOOP work with YuMuuv?

Yes, through Apple Health on iPhone or Health Connect on Android. There’s no direct Oura or WHOOP integration planned.

Does YuMuuv connect to our HR systems?

YuMuuv connects to your sign-in system through single sign-on (SAML or OIDC, including Microsoft Entra ID) or Google Workspace, and to employees’ fitness devices.

How do I change the email on my account?

You can’t change it in the app. Contact support with your current email and the new one, and we’ll change it for you.

I added steps by hand in a health app. Why don’t they count?

Steps and workouts typed into Apple Health, Health Connect or Google Fit don’t count. Only activity your phone, watch or ring recorded counts, which keeps the challenge fair.

I can’t download the app from Google Play

Search for YuMuuv in the App Store or Google Play. If you can’t use Google Play, install the Android app from yumuuv.com/direct-install or use app.yumuuv.com in a browser.

I have two YuMuuv accounts, or I’m listed twice

Contact support and tell us which account to keep. We delete the other one, and the earlier challenge data on it is lost.

My challenge counts distance. Why don’t my steps count?

A distance challenge counts the distance your phone or watch records, not your steps. YuMuuv doesn’t turn steps into distance.

My Suunto isn’t syncing

Check the Suunto app shows your activity, then connect Suunto again under Change integration if YuMuuv stopped receiving data.

Where is my data stored?

On AWS in Frankfurt, Germany (eu-central-1), with backups in the EU.

Why didn’t my team’s score go up by all my steps?

Many team challenges rank teams by the average per member, so your steps are divided by the number of people in your team. Your organiser chooses total or average when creating the challenge.

Does Strava work with YuMuuv?

Not directly. Workouts reach YuMuuv when Strava saves them to Apple Health or Health Connect and that is your integration.

How do I stop getting YuMuuv emails?

Scroll to the bottom of the email and tap Unsubscribe.

How do we get or pay our invoice?

Invoices come by email from YuMuuv. You can pay by bank transfer or by card through a payment link.

How long do you keep our company’s data?

By default we keep company data for 12 months after your contract ends. We delete it sooner if you ask.

I joined late. Why aren’t my earlier days showing?

Depending on your device, YuMuuv may not receive data from before you connected it. Send support a screenshot of each missing day since the challenge started and they can add it.

My country isn’t in the list. How do I change my country?

Open Your details, scroll to Companies and communities and swipe left to the country list. If your country is missing, ask your organiser or support to add it.

My steps aren’t syncing or counting. What should I check first?

First check that your steps are in your watch’s app, Apple Health (iPhone) or Health Connect (Android). YuMuuv only reads from there, so if they’re missing there, the problem is between your device and that app.

Our company network blocks YuMuuv. What should IT allowlist?

Allow app.yumuuv.com and app-api.yumuuv.com, and allow email from yumuuv.com. Allow the domains, not IP addresses, because the addresses can change.

What do the scoring terms on the leaderboard mean?

Each challenge measures one thing, shown on its Info tab. Here is what each term means.

Can I upload a list of users?

No. There’s no CSV or user list import. People register themselves with your sign-up code, or sign in through SSO.