App & account
Notifications, language, email, crashes
- Can I use YuMuuv on my computer? Yes. Go to app.yumuuv.com and log in with the same email and password as in the app. Apple Health and Health Connect can only be connected in the phone app.
- How do I change the app language? Tap your profile circle (top right), open Your details and pick your language. The app changes straight away.
- How do I change the email on my account? You can’t change it in the app. Contact support with your current email and the new one, and we’ll change it for you.
- How do I stop getting YuMuuv emails? Scroll to the bottom of the email and tap Unsubscribe.
- How do I turn notifications on or off? Open Inbox (bottom right), tap Preferences (top right) and choose what you want to get. If nothing arrives at all, also allow notifications for YuMuuv in your phone’s settings.
- I was charged for a YuMuuv subscription. How do I cancel it? YuMuuv never charges individual people; companies pay for it. The charge is from another company, so check the merchant name on your statement.
- The app crashes, freezes or won’t load Update YuMuuv, close it fully and open it again. Your steps stay in your phone or watch app, so nothing is lost while the app isn’t working.
- When does my challenge end, and how do I change my time zone? Each challenge ends at midnight in your own time zone. Results can still change for up to 72 hours afterwards while late data syncs.