For organisers
Setting up challenges, users, exports
- Can I change a challenge after it starts? Yes. Tap the three dots next to the challenge and choose Edit challenge. For changes you can’t make there, such as the start date or goal type, contact support.
- Can I download the photos from the challenge chat? Yes, on a computer. Open the challenge chat in the web app and use the export button there. The photos download as a zip file.
- Can I hide individual results in a team challenge? Yes. Team challenges can be set to show or hide individual contributions. Admins can still export each person’s results.
- Can I upload a list of users? No. There’s no CSV or user list import. People register themselves with your sign-up code, or sign in through SSO.
- Can we change the challenge picture or add our logo? Yes. Send support your logo or picture and tell us which challenge it’s for. We add it for you.
- Can we close registration or team joining after a date? Yes. Tell support the date and we’ll close registration. To stop people creating or joining teams, turn on Only admins can assign teams.
- Can we run separate challenges for different offices or groups? Yes. Support can set up a community for each group with its own sign-up code, or a separate company account for groups that run their own challenges.
- Can we use single sign-on (SSO)? Yes. Single sign-on is available with SAML and OIDC, for example Microsoft Entra ID or Google Workspace. We set it up with you during onboarding.
- How do I add or correct activity for a participant? Go to Admin, then Import data, and upload the person’s total for each day. The upload replaces that day’s total, it doesn’t add to it.
- How do I add or remove an admin? Any admin can do it. Tap your profile icon, choose Admin, search for the person, tick the box next to their name and grant admin rights.
- How do I create a company challenge? Go to Challenges, tap the green Create button and choose your company as the organiser.
- How do I export results? Open the challenge, go to the Info tab and tap Export (top right). You get an Excel file with each person’s total and daily results.
- How do I include people who can’t wear a tracker? Ask support to turn on manual entry just for those people, or add their activity yourself with Import data.
- How do I invite employees? Share your company’s sign-up code. You find it under your profile icon, then Admin, then Sign-up Code.
- How do I message all participants? Use Announcements: tap your profile circle, choose Announcements, then Create announcement.
- How do I remove someone from a challenge or from our company? People can leave a challenge themselves. To remove someone from your company, or a duplicate entry, contact support and tell us who.
- How do I set up my admin account? Sign up in the YuMuuv app with the admin code from your welcome email. Then share the separate sign-up code with your employees.
- How do I set up teams? Go to Admin, open Groups and create the teams, or let participants create their own. Then turn on the team leaderboard in the challenge.
- How do I stop cheating or unrealistic results? Set a daily limit per user. Anything above it doesn’t count, whatever caused it.
- How do I turn manual entry on or off? Open the challenge, tap Edit goal, switch Manual entry on or off and tap Save. This applies to everyone in the challenge.
- Our company network blocks YuMuuv. What should IT allowlist? Allow app.yumuuv.com and app-api.yumuuv.com, and allow email from yumuuv.com. Allow the domains, not IP addresses, because the addresses can change.
- What do the company statistics show? Statistics is a monthly report for admins with engagement, activity and challenge figures. Participants don’t see it.